RETAIL TERMS & CONDITIONS
Although we will do our best to process your order right away,
it may take up to 24hrs before being processed for shipping during the business week.
See item details at checkout for estimated arrival times.
We are not responsible for shipping delays caused by USPS or other shipping carriers.
An email will be sent once your order ships. This email will contain your order tracking number.
Customs and import taxes:
Buyers are responsible for any customs and import taxes that may apply.
We are not responsible for delays due to customs.
Cancellations on eligible items. Please note the following terms:
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Cancellation Window: Cancellations must be requested within 6 hours of purchase. Beyond this timeframe, cancellations may not be possible as your order may already be in process.
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Processing Fee: The processing fee will be deducted from the total order amount for all cancellations. This fee covers the payment processing costs incurred by our business.
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Processed or Shipped Orders: If the order has been processed and shipped prior to the cancellation request (but within the cancellation timeframe), you will be responsible for returning the product to us before a refund can be issued. Additionally, you will be responsible for any associated shipping costs.
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Non-Cancellable Items: Please note that not all items on our website are eligible for cancellation. Specific cancellation terms and policies are listed in the product description area or during the purchase process for each item.
We encourage you to review the purchase policy related to each item carefully before completing your order. If you have any questions or need assistance, please contact our customer service team.
We do not accept returns or exchanges, but please contact us if you have any issues with your order.
Financing
Financing may be available through third-party financing providers, including but not limited to Affirm and Cherry.
Financing approval, payment schedules, promotional offers, interest rates, and lending decisions are determined solely by the financing provider.
Nue Radiance does not determine financing eligibility and is not responsible for financing approvals, denials, financing agreements, lender fees, interest charges, or payment schedules.
Choosing a financing option does not modify or replace Nue Radiance's sales policies. All purchases remain subject to these Terms & Conditions regardless of payment method.
Any approved refund will be processed in accordance with the financing provider's policies and procedures.
Communication Responsibility
Customers are responsible for providing a valid email address and phone number at the time of purchase and for monitoring their email inbox, including spam or junk folders, for important communications regarding orders, shipping, training access, warranties, and customer support.
For assistance regarding any Nue Radiance order or purchase, customers agree to contact Nue Radiance directly using the contact information provided on our website or within official Nue Radiance communications. Nue Radiance is not responsible for delays, misunderstandings, or unresolved issues resulting from communications directed to third-party websites, manufacturers, distributors, financing providers, or other unintended recipients.
Nue Radiance is not responsible for missed communications resulting from incorrect contact information or failure to review email correspondence.
WHOLESALE TERMS & CONDITIONS
There is a minimum order quantity of 5 pieces per product, plus shipping for initial and subsequent wholesale orders.
Payment is due immediately when your order is placed through our website.
We do not accept net payment terms.
All wholesale orders are exempt from free shipping or any additional coupons.
See item details at checkout for estimated arrival times.
We are not responsible for delays in shipping by USPS or other delivery carriers.
An email will be sent once your order ships. This email will contain your order tracking number.
If for any reason you need to cancel an order, the request has to be made within one (1) business day of your order being placed as orders began processing immediately once your order is placed.
If the order has been processed and shipped prior to the order being canceled (and meets the cancelation timeframe) you will be responsible for the return of product and shipping costs.
Wholesale Account & Resale Policy
Wholesale pricing is available only to approved professional businesses.
Nue Radiance reserves the right to suspend or terminate wholesale purchasing privileges for misuse, fraudulent activity, policy violations, or unauthorized resale practices.
Wholesale products may not be resold on third-party marketplaces such as Amazon, eBay, Walmart, or similar platforms without prior written approval from Nue Radiance.
We do not accept returns or exchanges but please contact us if you have any issues with your order.
JET PLASMA ONLINE TRAINING TERMS & CONDITIONS
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Enrollment: By purchasing and enrolling in this online training course, you agree to be bound by the terms and conditions outlined below.
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Course Content: The course content, including videos, text, images, and other materials, is the property of Nue Radiance, LLC and protected by applicable intellectual property laws. Purchasers are granted a limited, non-transferable license for their own professional and educational use only. Course content may not be copied, reproduced, distributed, shared, modified, recorded, published, or used to create derivative works without prior written permission from Nue Radiance.
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Payment: Full payment must be made before accessing the course content. Payments are non-refundable.
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Course Access: Upon payment and order processing, training access will be provided as described for the purchased product or course. Training may be delivered through Nue Radiance or an authorized training platform selected by Nue Radiance. Access may be terminated if these Terms & Conditions are violated.
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Derivative Works & Public Publishing: You agree not to create any derivative works based on the course content or publish it publicly in any form, including but not limited to print, audio, or video formats. You also agree not to use, copy, distribute, or disclose any course content without written permission from Nue Radiance, LLC.
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Training License: Access to training materials is licensed solely to the original purchaser and may not be transferred, shared, resold, or distributed without prior written permission from Nue Radiance.
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Shipping Address Responsibility: The customer is responsible for providing the correct shipping address. Nue Radiance, LLC is not liable for any errors or inaccuracies in the shipping address provided by the customer.
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Shipping Delays: Nue Radiance, LLC is not responsible for shipping delays beyond its control, such as natural disasters, adverse weather conditions, or other unforeseen circumstances. The customer acknowledges this risk as a condition of purchase.
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Third-Party Services & Links: Training materials or our website may reference or provide access to third-party websites, platforms, products, or services for your convenience. Nue Radiance does not control and is not responsible for the content, availability, policies, or practices of any third-party provider.
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Course Warranty Disclaimer: The course content is provided "as is" without warranty of any kind, either express or implied.
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Limitation of Liability: Nue Radiance, LLC shall not be responsible for any harm or injury caused to any individual by a student who has completed the online course. It is the sole responsibility of the student to ensure that they have obtained the necessary qualifications, permits, licenses, or certifications required by law to perform treatments on any person. Nue Radiance, LLC shall not be liable for any damages, losses, expenses, or any other claims arising out of the student's failure to obtain the necessary qualifications, permits, licenses, or certifications required by law. By enrolling in the online course, the student agrees to release Nue Radiance, LLC from any and all claims, damages, losses, expenses, or liabilities arising out of the student's performance of treatments on any individual after completing the online course.
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Indemnification: You agree to indemnify and defend Nue Radiance, LLC and its affiliates against all claims,damages, liabilities, costs, and expenses arising from your use of the course.
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Binding Arbitration: Any dispute arising from this agreement will be resolved through binding arbitration according to the rules of the American Arbitration Association.
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Termination: Nue Radiance, LLC reserves the right to terminate your access to the course at any time and for any reason, including violation of terms and conditions.
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Governing Law: These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of California.
MEDICAL & TRAINING DISCLAIMER
Nue Radiance provides educational resources, training, and devices intended solely for professional cosmetic use.
Jet Plasma and related devices offered through Nue Radiance are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Any references to improvements in the skin’s appearance—such as tone, texture, brightness, or firmness—are cosmetic in nature and reflect outcomes that may vary between individuals.
The information shared through our website, videos, printed materials, and training programs is for educational and informational purposes only.
Practitioners are responsible for using all products and devices within the scope of their own professional licenses and in accordance with local laws and regulations.
Results may vary based on individual skin condition, technique, and adherence to post-care protocols.
Always follow manufacturer and Nue Radiance training guidelines. If there are concerns about medical conditions, clients should consult with a licensed medical professional.
Manufacturer Changes
Manufacturers may update product specifications, accessories, warranties, pricing, training materials, included items, or product offerings without prior notice.
Manufacturer updates or product improvements do not obligate Nue Radiance to replace, upgrade, or exchange previously purchased products unless otherwise stated.
CHARGEBACKS & DISPUTES
If you experience an issue with your purchase, you agree to contact Nue Radiance directly at info@nueradiance.com or by phone using the contact information provided on our website so we have a reasonable opportunity to review and resolve the matter before initiating a chargeback or payment dispute.
Customers agree to contact Nue Radiance directly regarding any concerns related to their purchase. Nue Radiance is not responsible for delays, misunderstandings, or unresolved issues resulting from communications directed to third-party websites, manufacturers, distributors, financing providers, or other unintended recipients.
Nue Radiance reserves the right to provide order records, proof of delivery, communication history, training access records, and any other relevant documentation in response to a payment dispute or chargeback.
Fraudulent, unwarranted, or avoidable chargebacks, including disputes initiated without first providing Nue Radiance with a reasonable opportunity to review and resolve the matter, may result in suspension or termination of training access, customer support, wholesale privileges, and future purchasing eligibility. Nue Radiance also reserves the right to recover associated costs incurred as a result of fraudulent or unwarranted chargebacks to the extent permitted by applicable law.